On-Demand Webinar
Student Satisfaction Data: Utilizing Data for Institutional Effectiveness
In today's environment, student satisfaction data is no longer a "nice thing to have" but rather it's a necessity.
Student satisfaction surveys are a key component in assessing and ensuring the quality of the student experience, and to be most effective, institutions need strong response rates, a plan to review and respond to the feedback, plus good collaboration with leadership.
But how do you get your campus departments on board? Will your students take the survey? And most importantly, will you have a partner in student success who is committed to helping you put your data into action?
Listen to hear three campus partners, Northwestern Oklahoma State University (OK), Columbia International University (SC), and Alexandria Technical and Community College (MN), identify how campuses can effectively use student satisfaction survey results for institutional effectiveness.
You will learn:
- How to partner with departments on campus to utilize the data for planning and evaluation purposes.
- Data analyses that have been most useful in understanding the results.
- Examples of initiatives that have been implemented based on student satisfaction results.
Watch now
Who You’ll Hear From
Shannon Cook
Senior Consultant, Retention Solutions, RNL
Shannon Cook assists colleges and universities with using our assessment tools, market research, and management consulting to improve student persistence and degree completion rates. She is experienced in addressing questions about RNL retention assessments including the Student Satisfaction Inventory™ family of assessment tools and the Retention Management System™.
Kaylyn Hansen
Director of Assessment and Institutional Effectiveness, Academic Support; Senior Woman Administrator, Northwestern Oklahoma State University (OK)
Kaylyn Hansen is the Director of Assessment and Institutional Effectiveness/Academic Support and Accreditation Liaison Officer at Northwestern Oklahoma State University. Kaylyn also serves at the Athletic Senior Woman Administrator. During her 17 year career in higher education, Kaylyn has worked in student services, athletics, and academic affairs. Kaylyn is dedicated to collecting meaningful data that informs strategic decisions and fosters student success.
Heather Rondeau, M.Ed.
Director of Research & Institutional Effectiveness, Alexandria Technical & Community College (MN)
Heather serves as the Director of Research & Institutional Effectiveness at Alexandria Technical and Community College in Alexandria, MN. During her 12 year career in higher education, Heather has worked in both student services and academic affairs and understands the need to assess institutional efforts to ensure that methods are effective and lead to improved student success outcomes. In her current role, Heather provides data and analysis to help leaders make data-guided decisions that benefit students, the campus, and the community.
Roxianne Snodgrass, M.Ed.
Director of Institutional Research, Columbia International University (SC)
Roxi Snodgrass began her career in healthcare in 1974 as a clinical microbiologist. In 1986, she transitioned into teaching microbiology at the community college level in South Carolina. In 2001, she assumed an administrative role as the Director of Teaching and Learning at a 2-year Technical College, in Pittsburgh, PA. During that time, she completed a PhD in Curriculum, Instruction, and Assessment, and then went on to become the Director of Institutional Research at Columbia International University (CIU). Currently, she is transitioning to a new position as Director of CIU’s Institutional Review Board.
©1998-2024 Ruffalo Noel Levitz, LLC. All Rights Reserved.