On-Demand Webinar

Student Satisfaction Data: Taking Action for Institutional Success

Student satisfaction surveys are a key component in assessing the student experience. However, just collecting the satisfaction data is not enough. Watch this webinar to hear from our partner campuses on how they have overcome barriers for administering satisfaction assessments as well as providing examples of how student satisfaction data are being utilized for institutional change and dialogue.
We cover:
  • Why student satisfaction matters—key metrics for your institutional success
  • Determining samples and logistics for survey administrations
  • Building buy-in to conduct a satisfaction assessment
  • Tips for sharing the results with audiences on campus
  • Data analyses that have been most useful in understanding the results
  • Initiatives that have been implemented based on student satisfaction results
Watch now
Who You’ll Hear From

Shannon Cook
Senior Consultant, Retention Solutions, RNL
Shannon assists colleges and universities with using our assessment tools, market research, and management consulting to improve student persistence and degree completion rates. She is experienced in addressing questions about RNL retention assessments including the Student Satisfaction Inventory™ family of assessment tools and the Retention Management System™.
Heather Rondeau
Director of Research & Institutional Effectiveness, Alexandria Technical and Community College
During her 10-year career in higher education, Heather has worked in both student services and academic affairs and understands the need to assess institutional efforts to ensure that methods are effective and lead to improved student success outcomes. In her current role, Heather provides data and analysis to help leaders make data-guided decisions that benefit students, the campus, and the community.
Hannah Miller Leftwich
Senior Director of Student Success and Undergraduate Enrollment, Oklahoma Christian University
Hannah and her team are responsible for overseeing retention and enrollment initiatives, first year programs for academically underprepared students, accommodations and accessibility, and the campus early alert system. Hannah is most proud of opening Talon's Table, OC's food pantry in the last year.