How are student satisfaction and student retention connected? Can indicators related to student satisfaction predict student persistence?
This study by Dr. Laurie Schreiner and Ruffalo Noel Levitz examines how student satisfaction can not only help campuses predict student retention, but how these indicators provide a more accurate prediction than simply studying demographic or institutional characteristics.
Dr. Schreiner, professor and director of doctoral programs at California's Azusa Pacific University, examined data from more than 27,000 students. This paper details her findings and discusses how specific satisfaction indicators are correlated to student retention.